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Sign-in and account

  • The verification email didn't arrive
  • I clicked the verification link but couldn't get into the dashboard
  • I can't sign up with my personal email address
  • Sign-up shows the warning “You already have an account with this email”
  • I forgot my password
  • I can't log in: what does the warning on the screen mean?
  • My password isn't accepted
  • Why was I sent to the sign-in page? Did my session end?
  • How do I change my password, email address or company name?
  • How do I delete my account?
  • I came through an invite link, but my invite code doesn't show at sign-up
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I clicked the verification link but couldn't get into the dashboard

A link that can't be used takes you to the home page or the sign-in page without a separate warning; request a new link and open it in the same browser.

When a link can't be used, no separate error screen appears; you're redirected to the home page or the sign-in page. The three most common reasons are:

  • The link has expired.
  • The link has already been used.
  • The link was opened in a different browser or on a different device from the one where you filled in the form.

On the sign-in page, log in with a link, not with your password: enter your email address, press the “Email me a sign-in link” button and open the link you receive in the browser where you made the request. Your account setup is completed with this link.

Always open links in the browser where you made the request. If your email app opens the link in its own built-in browser, copy the address and paste it into the browser you use.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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