How do I delete my account?
There's no button in the dashboard that closes your account in one step; you can delete your brand and its data in Settings, and submit a Data Subject Request for your personal data.
The dashboard has no button that closes your account completely. Use the following steps depending on what you need:
- To delete your brand and the measurement data collected so far, use the “Delete brand” card at the very bottom of Settings › Subscription and billing. The confirmation window asks you to type the brand name; this can't be undone. On the Ajans plan, brands are deleted with the “Delete” button in the Settings › Brand management list.
- Deleting the brand doesn't cancel your subscription. To stop a paid subscription from renewing, use the “Cancel subscription” button in the same section. There's no need to cancel during the trial; a paid subscription doesn't start automatically when the trial ends.
- If you want your personal data deleted, apply through one of the channels listed on the Data Subject Request page. Requests are resolved within thirty days at the latest.