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Sign-in and account

  • The verification email didn't arrive
  • I clicked the verification link but couldn't get into the dashboard
  • I can't sign up with my personal email address
  • Sign-up shows the warning “You already have an account with this email”
  • I forgot my password
  • I can't log in: what does the warning on the screen mean?
  • My password isn't accepted
  • Why was I sent to the sign-in page? Did my session end?
  • How do I change my password, email address or company name?
  • How do I delete my account?
  • I came through an invite link, but my invite code doesn't show at sign-up
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Why was I sent to the sign-in page? Did my session end?

The dashboard is only visible while you're logged in; when your session ends, the sign-in page opens, and you return to the dashboard when you log in again.

Dashboard pages are only visible while you're logged in. If your session has ended, the sign-in page opens instead of the page you wanted. When you log in again, the dashboard's main page opens; use the menu to go back to the previous page.

If you signed out in another tab of the same browser, the tabs that are still open switch to the sign-in page; if you logged in with a different account, they switch to that account's dashboard. In both cases, the previous account's screen isn't shown.

If you see “We couldn't verify your session” on the screen, the server couldn't be reached at that moment; this doesn't count as signing out. Check your connection and press the “Try again” button, or use the “Go to the sign-in page” link.

To end your session yourself, use the “Sign out” button at the bottom of the left menu. If you open the sign-in page while you're logged in, you're taken straight to the dashboard.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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