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Common issues with signing in, passwords, your team, plans and the data in your dashboard, and how to solve them.
Most common issues
Categories
Sign-in and account
Sign-up, verification email, password, session and account details.
11 articles
- The verification email didn't arrive
- I clicked the verification link but couldn't get into the dashboard
- I can't sign up with my personal email address
- Sign-up shows the warning “You already have an account with this email”
- I forgot my password
- I can't log in: what does the warning on the screen mean?
- My password isn't accepted
- Why was I sent to the sign-in page? Did my session end?
- How do I change my password, email address or company name?
- How do I delete my account?
- I came through an invite link, but my invite code doesn't show at sign-up
Team and brands
Team access, adding and switching brands, competitors, markets and the client portal.
9 articles
- How do I add a teammate to the dashboard?
- What does my client see in the client portal?
- How do I add a new brand? (Ajans plan)
- I've reached my brand limit. How do I get more brands?
- How do I replace my brand with a different brand on the Takip, Growth or Scale plan?
- How do I change my brand details? Can I change the brand name?
- How do I add, edit or remove a competitor?
- I want to add a new market (country) or change my market
- How do I switch between brands?
Trial, plans and payment
Free trial, choosing a plan, payment, invoices, cancellation and refunds.
13 articles
- How long is the free trial, and what's included?
- Will I be charged during the trial? Do I need to cancel it?
- My trial has ended. What happens now? Will my data be deleted?
- Can I extend or restart my trial?
- How do I choose my plan, and can I change it later?
- How do I pay for my plan? Why does the payment window say “isn't open yet”?
- Where can I download my invoice?
- How do I cancel my subscription?
- What are the cancellation and refund terms?
- What's the difference between deleting a brand and canceling my subscription?
- How do I switch to the Ajans plan? Why is there no free trial?
- Can I add Claude to my plan?
- How does the referral discount work, and what do I get from Refer and earn?
Data in your dashboard
First results, empty screens, score changes, prompts, engines and exports.
12 articles
- I've finished setup. When will my first results show up?
- My dashboard is empty and says “Not measured yet” instead of a score
- How often do scans run, and where can I see the next scan?
- Why did my score change? What does the plus or minus value next to it show?
- Why can't I see the change value or the trend line?
- Why is there no data for an engine? Why don't I see Claude?
- I get a “You've reached your prompt limit” warning when adding prompts
- Why doesn't a prompt I added or a change I made show up in the dashboard?
- Why doesn't a competitor I added show up, or why does it show zero on past days?
- How do I export my data?
- Where do I see notifications, and when are they sent?
- How do I change the date range and filters? The screen went blank after I made a selection
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