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Sign-in and account

  • The verification email didn't arrive
  • I clicked the verification link but couldn't get into the dashboard
  • I can't sign up with my personal email address
  • Sign-up shows the warning “You already have an account with this email”
  • I forgot my password
  • I can't log in: what does the warning on the screen mean?
  • My password isn't accepted
  • Why was I sent to the sign-in page? Did my session end?
  • How do I change my password, email address or company name?
  • How do I delete my account?
  • I came through an invite link, but my invite code doesn't show at sign-up
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How do I change my password, email address or company name?

Your password is changed with a reset link and your company name from the “Display name” card in Settings; your email address can't be changed from the dashboard right now.

Password: The dashboard has no separate screen for changing your password. Use “Sign out” at the bottom of the left menu to sign out, then enter your email address on the sign-in page and set your new password with the “Forgot your password?” link.

Company name: The company name you entered at sign-up becomes your account's display name; this name is used in the dashboard and in reports. On the Takip, Growth and Scale plans, change it from the “Display name” card in Settings › Brand; on the Ajans plan, change it from Settings › White label. Then press the “Save” button.

Email address: Your account's email address can't be changed from the dashboard. To change it, write to support@kleur.ai.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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