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Help center›Team and brands

Team and brands

  • How do I add a teammate to the dashboard?
  • What does my client see in the client portal?
  • How do I add a new brand? (Ajans plan)
  • I've reached my brand limit. How do I get more brands?
  • How do I replace my brand with a different brand on the Takip, Growth or Scale plan?
  • How do I change my brand details? Can I change the brand name?
  • How do I add, edit or remove a competitor?
  • I want to add a new market (country) or change my market
  • How do I switch between brands?
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I've reached my brand limit. How do I get more brands?

On the Ajans plan, once you reach the limit, the “Contact us for more brands” form sends a request to our team. No payment is taken, and your brand limit goes up once our team sets it.

On the Ajans plan, when your number of brands reaches the limit, “Contact us for more brands” appears instead of “Add brand”.

  1. In Settings › Brand management or at the bottom of the brand switcher, click “Contact us for more brands”.
  2. Choose how many more brands you need (between 1 and 20), add a short message if you like, and click “Send”.
  3. Your request goes to our team. Nothing in your account changes and no payment is taken. Our team will get back to you at the email address on your account, and your brand limit goes up once our team sets it.

If you send it a second time on the same day, no new request is created. Your first request is updated with the new number and note.

To free up a slot without waiting, you can delete a brand you don't use with “Delete” in the Settings › Brand management list. Deleting can't be undone and removes all of the brand's data.

On the Takip, Growth and Scale plans, one brand is tracked per account and you can't add more brands.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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