How do I cancel my subscription?
You cancel a paid subscription on the Settings › Subscription and billing page. The cancellation takes effect at the end of the period and can be undone before the period ends.
- In the dashboard, open the Settings › Subscription and billing page.
- On the cancellation card at the bottom of the page, click “Cancel subscription”.
- In the window that opens, confirm with the “Stop renewal” button.
The cancellation takes effect at the end of your current period. Until then, the service continues as usual and no new charges are made. At the end of the period, scans stop; your brands and data aren't deleted.
If you change your mind, click “Undo cancellation” on the same card before the period ends; your subscription continues as before.
If you don't see the button: if you're on a trial, you don't need to cancel. If you don't have a renewing paid subscription, the card says so. If you're not the account owner or an admin, the button isn't shown; only they can cancel the subscription or undo a cancellation.
“Delete brand” doesn't cancel your subscription, and canceling doesn't delete your brand. They're two separate actions.