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Help center›Trial, plans and payment

Trial, plans and payment

  • How long is the free trial, and what's included?
  • Will I be charged during the trial? Do I need to cancel it?
  • My trial has ended. What happens now? Will my data be deleted?
  • Can I extend or restart my trial?
  • How do I choose my plan, and can I change it later?
  • How do I pay for my plan? Why does the payment window say “isn't open yet”?
  • Where can I download my invoice?
  • How do I cancel my subscription?
  • What are the cancellation and refund terms?
  • What's the difference between deleting a brand and canceling my subscription?
  • How do I switch to the Ajans plan? Why is there no free trial?
  • Can I add Claude to my plan?
  • How does the referral discount work, and what do I get from Refer and earn?
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How do I pay for my plan? Why does the payment window say “isn't open yet”?

Card payments aren't open in the dashboard yet; the extra prompts and extra market windows don't charge you.

Card payments aren't open in the dashboard yet. That's why the extra prompts and extra market windows show the list price but don't charge you; a note saying so appears in the window. Nothing is charged on these screens, and neither your plan nor your prompt quota changes.

To activate or change your plan, email support@kleur.ai.

Prices are monthly and shown excluding VAT. There's no annual payment option at the moment.

Don't send us your card details by email or any other way.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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