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Help center›Trial, plans and payment

Trial, plans and payment

  • How long is the free trial, and what's included?
  • Will I be charged during the trial? Do I need to cancel it?
  • My trial has ended. What happens now? Will my data be deleted?
  • Can I extend or restart my trial?
  • How do I choose my plan, and can I change it later?
  • How do I pay for my plan? Why does the payment window say “isn't open yet”?
  • Where can I download my invoice?
  • How do I cancel my subscription?
  • What are the cancellation and refund terms?
  • What's the difference between deleting a brand and canceling my subscription?
  • How do I switch to the Ajans plan? Why is there no free trial?
  • Can I add Claude to my plan?
  • How does the referral discount work, and what do I get from Refer and earn?
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My trial has ended. What happens now? Will my data be deleted?

You aren't charged when the trial ends. Scans stop after a two-day grace period, and your brands and past data aren't deleted.

A paid subscription doesn't start automatically when the trial ends, and you aren't charged. The badge at the top of the dashboard changes to “Trial ended · Buy now”.

Your scans continue for two more days after the trial ends. After that, automatic scans stop, and you can't add new prompts or new brands.

Your data isn't deleted. Your brands, past scans and results stay visible in the dashboard.

To continue, your plan needs to be activated. Payments aren't open in the dashboard yet, so you can't complete this step there right now; email support@kleur.ai.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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