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Help center›Trial, plans and payment

Trial, plans and payment

  • How long is the free trial, and what's included?
  • Will I be charged during the trial? Do I need to cancel it?
  • My trial has ended. What happens now? Will my data be deleted?
  • Can I extend or restart my trial?
  • How do I choose my plan, and can I change it later?
  • How do I pay for my plan? Why does the payment window say “isn't open yet”?
  • Where can I download my invoice?
  • How do I cancel my subscription?
  • What are the cancellation and refund terms?
  • What's the difference between deleting a brand and canceling my subscription?
  • How do I switch to the Ajans plan? Why is there no free trial?
  • Can I add Claude to my plan?
  • How does the referral discount work, and what do I get from Refer and earn?
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What are the cancellation and refund terms?

Cancellation takes effect at the end of the period. When a refund is decided, the amount is refunded within 14 days to the payment method you used.

When you cancel your subscription, the service continues until the end of your current period, and you aren't charged for the next period. You don't need to give a reason to cancel.

When it's decided that a refund will be made, the amount is refunded to the payment method you used within 14 days of the date your request reaches us. How long it takes to show up in your account depends on your bank.

The service is offered to businesses. The right of withdrawal under consumer law doesn't apply to subscriptions set up for commercial purposes. If you're acting as a consumer, you have a right of withdrawal within 14 days; this right ends if you gave explicit consent for the service to start immediately and the service has started.

If we have to discontinue a plan or service, we refund the fee for any period that was paid for but not provided. Since no payment is taken during the trial, there's no refund for the trial.

The full terms are on the Cancellation & Refunds and Terms of Service pages.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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