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Help center›Trial, plans and payment

Trial, plans and payment

  • How long is the free trial, and what's included?
  • Will I be charged during the trial? Do I need to cancel it?
  • My trial has ended. What happens now? Will my data be deleted?
  • Can I extend or restart my trial?
  • How do I choose my plan, and can I change it later?
  • How do I pay for my plan? Why does the payment window say “isn't open yet”?
  • Where can I download my invoice?
  • How do I cancel my subscription?
  • What are the cancellation and refund terms?
  • What's the difference between deleting a brand and canceling my subscription?
  • How do I switch to the Ajans plan? Why is there no free trial?
  • Can I add Claude to my plan?
  • How does the referral discount work, and what do I get from Refer and earn?
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Will I be charged during the trial? Do I need to cancel it?

No card details are collected and no payment is taken during the trial, and a paid subscription doesn't start automatically when the trial ends; you don't need to cancel.

No. No card details are collected and no payment is taken during the trial. On the payment screen in setup, the card fields are disabled and the amount due today shows as $0. The monthly amount and date on that screen are for information only; a paid subscription doesn't start automatically when the trial ends.

A paid subscription doesn't start automatically when the trial ends, so you don't need to cancel the trial. While the trial is running, the cancellation card on the Settings › Subscription and billing page also says “No need to cancel during the trial.”

If you don't want to continue, you don't need to do anything. Shortly after the trial ends, scans stop and your data stays visible in the dashboard.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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