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Help center›Trial, plans and payment

Trial, plans and payment

  • How long is the free trial, and what's included?
  • Will I be charged during the trial? Do I need to cancel it?
  • My trial has ended. What happens now? Will my data be deleted?
  • Can I extend or restart my trial?
  • How do I choose my plan, and can I change it later?
  • How do I pay for my plan? Why does the payment window say “isn't open yet”?
  • Where can I download my invoice?
  • How do I cancel my subscription?
  • What are the cancellation and refund terms?
  • What's the difference between deleting a brand and canceling my subscription?
  • How do I switch to the Ajans plan? Why is there no free trial?
  • Can I add Claude to my plan?
  • How does the referral discount work, and what do I get from Refer and earn?
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How do I switch to the Ajans plan? Why is there no free trial?

The Ajans plan isn't self-serve and has no trial; you request it with the call request form on the Contact page.

The Ajans plan (5 brands, white label) isn't a plan you can activate yourself from the dashboard, and it has no free trial. It's set up after a conversation with our team.

  1. On the Pricing page, click the “Request a quote / Book a call” button on the Ajans card.
  2. On the Contact page that opens, enter your work email in the form and, if you like, your portfolio (how many brands, which markets), then click “Request a call”.
  3. When you see “Your request has been received.” on screen, your request has been recorded; we'll get back to you by email.

Even if the Ajans plan is selected in a sign-up link, the sign-up form doesn't open; we send you straight to this form. If you're an Ajans customer and reach your brand limit, you can request extra brands from Settings › Brand management.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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