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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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Where do I see notifications, and when are they sent?

Notifications are specific to each brand. You read them from the bell on brand pages and in Settings › Notifications. After a measurement, they report changes in mentions, visibility and competitors.

Notifications are specific to each brand. You open them from the bell icon in the top bar of brand pages. If you have unread notifications, a red dot appears on the bell. Settings › Notifications lists the five most recent notifications.

After a measurement is complete, you may get these notifications:

  • Mention: the number of prompts your brand was mentioned in during that measurement, the prompts where you were newly mentioned and the ones where you weren't mentioned this time.
  • Visibility: the previous and new values, if your visibility changed by at least 3 points between two comparable measurements.
  • Competitor: competitors you moved ahead of, or that moved ahead of you, in that measurement.

Each notification's link opens the relevant page with the relevant dates. You can clear unread notifications with “Mark all as read” in the bell window.

Notifications only appear in the dashboard and aren't sent by email. There's no setting to turn notification types on or off.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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