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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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My dashboard is empty and says “Not measured yet” instead of a score

“Not measured yet” means there are no measurement results for your brand in the selected view. The cause is usually a first scan that's still running, a narrow filter or a schedule that's turned off.

The dashboard doesn't show an unmeasured value as zero. If there are no results, you'll see “Not measured yet” instead of a score and empty values in other fields. Check these in order:

  1. If there's a “Your scan is in progress” card at the top of the Overview, your first scan is still running. The values fill in once the card disappears.
  2. Check your filters. A narrow period, or selecting a single engine, topic or market, can leave the results empty. Use “Reset ×” to go back to the default view (Last 30 days, All models).
  3. Look at the “Next analysis in …” pill at the top right. If it says “Next analysis is being scheduled”, automatic scan scheduling is turned off. In Settings › Scans, check the “Schedule active” box and press “Save schedule”.
  4. If you see the “Trial ended · Buy now” badge in the header, your trial has ended. No new scans run while your subscription isn't active, and the dashboard stays on the last measurement.

If your account has no brands, the Overview says “No brand is being tracked yet.” On the Ajans plan, the Brands page shows “No brands yet”. The first measurement starts when you add a brand with “Add brand” or “Add your first brand”.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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