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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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How often do scans run, and where can I see the next scan?

Automatic scans run every two days on all plans. The time left is shown on the Overview, and the time and pause settings are in Settings › Scans.

Automatic scans run every two days. This frequency is the same on all plans and can't be changed. It works out to 15 scans a month on average.

The time left until the next scan is shown in the “Next analysis in …” pill at the top right of the Overview. The date of the last scan appears under the score card as “Last scan:”. In Settings › Scans, the “Next scan” field on the “Scan schedule” card shows the saved plan. If you've changed the time but haven't saved yet, an “after saving: …” line appears below it.

To change the scan time:

  1. Open Settings › Scans.
  2. On the “Scan schedule” card, pick a time from the “Time” list.
  3. Press “Save schedule”.

Changing the time doesn't bring the next scan forward: a new scan doesn't run until at least two days have passed since the last one. The new time applies on the day the next scan is due.

To pause scans temporarily, uncheck “Schedule active” on the same card and save. The “Next scan” field then says “paused”. To restart them, check the box and save again.

There's no button in the dashboard to start a scan manually. Scans run automatically on schedule.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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