How do I export my data?
Conversations download as CSV and the report saves as PDF. On the Takip plan, downloads only include unlocked records.
- Open All conversations from the left menu, choose your filters and press the “Download (… records)” button. The file contains the records that match the selected filters.
- For a single conversation, click it and press “Download” in the window that opens.
- For a report, press “Create report” on the Overview and use “Save as PDF” on the page that opens. The report always covers the last 30 days and isn't affected by the filters on the Overview.
The CSV file is semicolon-separated and keeps Turkish characters intact. Excel opens it directly when your computer uses a regional setting with semicolons as the list separator (as Turkish does); otherwise, open it through Excel's text import (Data › From Text/CSV) and choose semicolon as the delimiter. There's no separate export in Excel (.xlsx) format.
On the Takip plan, the latest 5 answers are unlocked and the rest are locked. This rule applies both on the All conversations page and in the conversations table on the Overview. Downloads from either place only include unlocked records. On the Ajans plan, the report carries your agency's branding.