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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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I've finished setup. When will my first results show up?

Your first scan starts automatically the moment you start your trial in setup. A card on the Overview shows the scan's progress and disappears as results come in.

Your first scan is queued the moment you press the “START 7-DAY TRIAL” button on the payment screen of setup. You don't need to press any other button.

When you open the Overview, you'll see a “Your scan has started” or “Your scan is in progress” card at the top of the dashboard. The card counts how many searches are complete and refreshes on its own. It disappears as results come in.

You don't have to wait. You can close the tab. The scan keeps running on the server, and your results will be in the dashboard when you come back.

In the first measurement, your prompts are run three times in a row on every engine, so your first table doesn't rely on a single answer. These three rounds are recorded on the same measurement day, so at first you'll see a single point on the chart.

The next automatic scan runs no earlier than 48 hours after setup, then repeats every two days. The trend line and change values appear after this second measurement.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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