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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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How do I change the date range and filters? The screen went blank after I made a selection

The period, model, topic and market filters are in the header bar of the Overview. The default period is Last 30 days, and “Reset ×” takes you back to the defaults.

  1. Press the period button and choose Last 7 days, Last 14 days, Last 30 days, Last 90 days or All time.
  2. For a custom range, click the start day and then the end day on the calendar in the same window.
  3. Use the “All models” and “Topics” buttons to check the engines and topics you want to look at. If you have more than one market, choose a market from the “All markets” button.
  4. Press “Reset ×” to go back to the defaults.

When you move to other pages from the left menu, your selection is kept if that page has the same filter. “All time”, a custom range or a selection of more than one engine isn't applied on most other pages. There, the engine filter appears as “All engines”.

If the score or tables went blank after your selection, there are no measurements matching that filter in the period you chose. Widen the period or clear the filters with “Reset ×”.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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