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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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Why is there no data for an engine? Why don't I see Claude?

Regular measurement uses four engines. Claude is a separate add-on engine and isn't available yet. If one of the four engines is empty, check your engine selection and filters.

Regular measurement uses the same four engines on all plans: ChatGPT, Gemini, Perplexity and Google AI Overviews.

Claude isn't included in the base plans. It will be offered as a separate add-on engine and isn't available for use right now. In the “All models” list on the Overview, it appears under the “Add-on engines” heading with a “Soon” label and can't be selected.

If you can't see data for one of the four engines:

  1. On the Settings › Scans › “Scan schedule” card, check that the engine is selected. Engines that are turned off aren't scanned. After changing your selection, press “Save schedule”. At least one engine must be selected.
  2. Make sure the engine is checked in the “All models” filter on the Overview, or in the “All engines” filter on other pages.
  3. If you've just turned the engine on, its data arrives with the next scan.

If an engine couldn't be measured in a round, it has no data for that day, and that day isn't compared with the previous measurement.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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