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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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Why doesn't a prompt I added or a change I made show up in the dashboard?

Prompt and alias changes apply from the next scan. Past scans aren't re-examined with the new settings.

Adding prompts or changing aliases takes effect from the next scan. The Settings › Brand page says so too: “Changes apply from the next scan.” Past scans aren't re-examined with the new settings.

When you click a newly added prompt, you'll see “Not measured yet” until it's scanned for the first time. On the Overview, the line under the score shows how many prompts were measured (for example 70/75 prompts measured). This number updates after the next scan.

Because the prompt set has changed, the change value isn't calculated until two measurements have been made with the new set.

An archived prompt leaves the Prompts list and isn't run in later scans. Its history isn't deleted.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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