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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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I get a “You've reached your prompt limit” warning when adding prompts

The prompt limit is counted per market. To make room, swap or archive a prompt, because paying for extra prompts in the dashboard isn't available yet.

The number of prompts you can track per market depends on your plan: 50 on Takip, and 75 on Growth, Scale and Ajans. You can see how full it is in the counter at the top right of the Prompts page (for example 75 / 75). If you have more than one market, each market has its own counter.

When all your markets are full and you press “Add prompt”, the “You've reached your prompt limit” window opens. The free option is to swap a prompt for a new one:

  1. In the window, press “Swap” under “Swap a prompt”.
  2. In the “Replace prompt” window, choose the market, then select the prompt to remove.
  3. Type the new prompt in the “Replacement prompt” field and press “Replace”.

The removed prompt isn't deleted. It's archived and its history stays. To archive a prompt on its own, click it on the Prompts page and press “Archive prompt” at the bottom of the window that opens.

You can add up to 40 prompts at a time. The “Add 10 prompts” pack appears in the dashboard, but paying in the dashboard isn't available yet; a note in the window says so. Nothing is charged and your limit doesn't change.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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