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Help center›Data in your dashboard

Data in your dashboard

  • I've finished setup. When will my first results show up?
  • My dashboard is empty and says “Not measured yet” instead of a score
  • How often do scans run, and where can I see the next scan?
  • Why did my score change? What does the plus or minus value next to it show?
  • Why can't I see the change value or the trend line?
  • Why is there no data for an engine? Why don't I see Claude?
  • I get a “You've reached your prompt limit” warning when adding prompts
  • Why doesn't a prompt I added or a change I made show up in the dashboard?
  • Why doesn't a competitor I added show up, or why does it show zero on past days?
  • How do I export my data?
  • Where do I see notifications, and when are they sent?
  • How do I change the date range and filters? The screen went blank after I made a selection
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Why doesn't a competitor I added show up, or why does it show zero on past days?

A new competitor is measured from the scans after you add it. Past answers aren't re-examined for the new competitor.

A new competitor is measured from the scans after you add it. The note on the “Add a competitor” card on the Competitors page says the same. Past answers aren't re-examined for the new competitor.

That's why the competitor may sit on the zero line in the chart for dates before the day you added it. Its coverage in the selected period also reads lower than it really is until the period fills up with new measurements.

By default, the Brand coverage chart shows your 5 strongest competitors and you. You can turn on other competitors from the “Brands” selector above the chart.

If the competitor appears in answers under different spellings, add aliases: on the Competitors page, press “Edit competitors”, click the competitor's pencil icon, fill in the “Aliases” field and press “Save”. Aliases also apply from the next scan onward.

Still stuck?

Write to us with questions about setup, measurement or billing. We have no phone line; everything runs in writing so what was said stays on record.

Write to us · support@kleur.ai
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